Refund policy

Refund policy us

Thank you for shopping with Sew Darn Special we hope you are happy with your purchase!

* Returns can only be processed when accompanied by the store docket/receipt.
* In the case of defective items, we will be happy to replace it or refund the purchase price. If you believe your item is faulty please contact us here (please include your order number/details)

- > Knots in balls of yarn is not considered a fault. The industry standard is that 3 knots in a ball is acceptable. If you find an unacceptable number of knots in your yarn please contact us directly to discuss.
- > KnitPro have a 1 year guarantee for manufacturing defaults on their products. This is for manufacturing faults such as a rough tip and not simply a snapped needle from undue stress. For full details please see https://www.knitpro.eu/replacementpolicy/en
- > With hand -dyed yarn, the colour may differ slightly from the image, it is not considered a fault. Due to the process of hand-dyeing, colours will vary across batches. All images are to be used as a colour reference only.

* If you simply change your mind, purchase the wrong item, or purchase too many items we do not offer a refund. (please see the Office of Fair Trading website for more details).

- > For yarn we can supply you with a refund or store credit note as long as it is accompanied with proof of purchase receipt, the yarn is in its original unused condition and still stocked in our stores.
- > For knitting needles, crochet hooks and accessories we can supply you with a refund or store credit note as long as it is accompanied with proof of purchase receipt
- > We do not offer return or exchange on patterns, sale items, cut fabrics or consignment products unless faulty. We cannot accept yarn returns if it has been wound from a skein into a ball.
- > Return postage is the responsibility of the customer and products should be accompanied by a copy of the original receipt your contact details, and on- line order number. We cannot accept any liability for returned goods lost or damaged in transit and recommend using a recorded delivery service.

* Gift vouchers are not redeemable for cash and any returned item purchased using a voucher will be onto a new voucher.

* Our parcels are sent using Australia Post e-parcel and while all care is taken, we cannot be held responsible for lost or uninsured packages or if an incorrect delivery address was supplied at the time of order.

* All prices advertised on the website and written material are in Australian dollars and are subject to change without notice.

* It’s impossible to guarantee an accurate colour display for every computer monitor so if you’re unsure, we recommend you visit our shop to inspect the yarn personally.